1. What this policy covers

SES provides professional tax, bookkeeping, CIPC (company secretarial), financial statement, and consulting services — not physical goods. Because of this, most of our services can't be "returned" the way a product can: once time has been spent, documents reviewed, or a submission made to SARS or CIPC, that work is done and generally can't be undone. This policy explains when a refund is available, when it isn't, and why. All services are invoiced and paid 100% upfront before work begins.

 

2. Before we start work: full refund

If you've paid but we haven't yet started work on your file (no documents reviewed, no return prepared, no CIPC form submitted), you can cancel and receive a full refund. To request this, email siphesihle@smallentitysolutions.com with your invoice number.

 

3. After work has started, but before submission: partial refund

If work has already begun — for example, we've started reviewing your documents or preparing your return — but nothing has yet been submitted to SARS or CIPC, you can still cancel. In this case:

• You'll be refunded the portion of the fee for work not yet done.

• You will not be refunded for time and work already completed on your file.

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We'll confirm the amount already worked before processing any refund, so you know exactly what you're being charged for.

 

4. Once a submission has been made to SARS or CIPC: no refund

Once your return, form, or filing has actually been submitted to SARS or CIPC, we can't offer a refund for that service. This isn't a preference — it reflects how these bodies work:

• CIPC fees are non-refundable once a submission is made — this applies whether the outcome is favourable or not, and applies even where a filing is rejected due to an error on the form. CIPC does not refund suppliers or clients once a transaction is lodged.

• SARS submissions are final once filed. A submitted tax return, VAT return, or EMP submission is a legal declaration made on your behalf; it can be corrected or objected to, but the act of preparing and submitting it is complete, and the fee for that work has been earned.

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If a return needs to be corrected or disputed after submission because of an error we made, see Section 5. If it needs to be corrected because information you gave us was incomplete or incorrect, that's usually treated as new work — see Section 6.

 

5. If we made a mistake

If a submission was filed incorrectly due to an error on our part (not something caused by missing or incorrect information from you), we will correct it or, where relevant, submit a dispute/objection at no additional charge. If the error can't be corrected and caused you direct financial loss, contact us and we'll assess it on a case-by-case basis.

 

6. Delays or issues caused by missing or incorrect documents

Our quoted lead times (see the pricelist) start from the date we receive all requested documents. If documents are incomplete, delayed, or turn out to be inaccurate, this can extend the timeline or require rework — this is not grounds for a refund, since the delay isn't caused by us. We'll always let you know as soon as we spot something missing so you can send it through.

 

7. Monthly Bookkeeping (recurring service)

Monthly bookkeeping is billed per month for work done that month. You can cancel the recurring service at any time by notifying us before your next month's engagement begins; there's no refund for months already worked, but no further invoices will be raised once you've cancelled.

 

8. Consultations

Consultations (Financial Health Check, CIPC Training, Company Workflow Design, Client Signature Experience Design) are booked through the website booking calendar.

• Rescheduling: you can reschedule to another available slot at no charge, provided you do so before the original session.

• Cancelling: if you cancel before the session takes place, you'll receive a full refund.

• No-shows: if you don't attend and don't reschedule or cancel in advance, the fee is forfeited, as the time was reserved specifically for you.

9. How to request a refund

Email siphesihle@smallentitysolutions.com with your invoice number and the reason for the request. We aim to respond within 14 business days and, where a refund is due, process it within a reasonable time of confirming eligibility.

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11. Contact

Questions about this policy: siphesihle@smallentitysolutions.com